Frequently Asked Questions



When will my order be shipped?

I received my tracking number but I don't see any tracking updates on is my package?

My Order

How long will it take before I receive my soap?

Do you offer local pickup?


I don't like the item(s) I purchased. Can I return or exchange it?

LeK Subscription Box

How do the subscription boxes work?

Do I need to repurchase every month?

How much does it cost?

Can I use a discount code?

Can I purchase more than one subscription?

Can I skip a month or pause my subscription?

When will I stop getting monthly boxes?

What happens if I don't receive my subscription box?

When will my subscription order ship?

Can I pick my own scents?

Where can I update my shipping & billing information?

I'm unable to access my Subscription Management page?

How much is shipping?

How do I cancel?